98pak Frequently Asked Questions

Creating a 98pak account takes under two minutes. Click the 98pak Login link in the navigation bar, then select "Register". Enter your full name, a Pakistani mobile number, date of birth (you must be 18 or older), a unique username, and a strong password. Verify your mobile number via the OTP sent by SMS, and your account is live immediately. No lengthy forms, no waiting period for basic access.

Standard KYC on 98pak requires a copy of your valid CNIC (Computerised National Identity Card) — front and back. For larger withdrawal requests, 98pak may also request a selfie holding your CNIC, and proof of the payment method used (e.g., a screenshot of your registered Easypaisa or JazzCash account showing your name and number). Documents are reviewed within 24 hours on working days.

No. Each person may hold only one 98pak account. The platform monitors for duplicate registrations using mobile number, device fingerprint, IP address, and payment method data. If duplicate accounts are detected, all but the original account will be suspended and any associated balances or bonus winnings may be forfeited. If you have accidentally created two accounts, contact 98pak support immediately to resolve the situation.

On the 98pak Login page, click "Forgot Password". Enter your registered mobile number and you will receive an OTP via SMS. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered mobile number, contact 98pak live chat support to complete identity verification and regain access to your account.

To close your 98pak account, contact support via live chat or email at [email protected] with the subject "Account Closure Request". Include your registered username and mobile number. Your verified real-money balance will be returned to your last-used payment method within 5 business days. Bonus funds that have not met wagering requirements will be forfeited. If closure is related to a gambling concern, 98pak recommends using the self-exclusion tool instead.

The standard minimum single deposit on 98pak is Rs 500. This applies across Easypaisa, JazzCash, HBL, UBL, Meezan Bank, and Bank Alfalah transfers. Some promotional offers may specify a higher minimum deposit to qualify — always check the offer terms. Deposits below the minimum limit are automatically returned to the originating payment method, usually within a few minutes.

Easypaisa deposits on 98pak are processed instantly in the vast majority of cases — your balance updates in under 60 seconds after the transaction is confirmed on the Easypaisa side. During peak hours or occasional Easypaisa network maintenance windows, there may be a delay of up to 5 minutes. If your deposit is not credited after 10 minutes, contact 98pak live chat with your Easypaisa transaction reference number.

JazzCash withdrawals from 98pak are typically approved and processed within 15 to 60 minutes, provided your account is fully KYC-verified and there are no pending security checks. Withdrawals requested during business hours (9am–10pm PKT) tend to be faster. First-time withdrawals may take slightly longer as 98pak completes an initial verification check. Once approved, the PKR amount appears in your JazzCash wallet almost immediately.

98pak does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (Easypaisa, JazzCash, HBL, UBL, etc.) may apply their own transaction charges — these are outside 98pak's control. For USDT withdrawals, standard blockchain network fees apply. Always check your wallet or bank app for any applicable charges before initiating a transaction.

98pak's standard policy is to return withdrawals to the same payment method used for the most recent deposit, in line with anti-money-laundering requirements. If your deposit method is unavailable or you need to withdraw to a different account, contact 98pak support before submitting the withdrawal request. Additional verification — such as confirming ownership of the new payment method — will be required before approval.

Yes. 98pak supports bank transfers from major Pakistani banks including HBL, UBL, Meezan Bank, and Bank Alfalah, in addition to mobile wallets like Easypaisa and JazzCash. Bank transfer deposits typically take 1–3 business hours to credit, depending on your bank's interbank transfer processing. Make sure to use the exact reference number provided by 98pak when initiating your bank transfer to avoid delays.

98pak covers a wide range of cricket betting markets including PSL, international Test matches, ODIs, T20Is, and major global tournaments. Available markets include match winner, top batsman, top bowler, total runs, fall of next wicket, player performance specials, and live in-play betting. PSL markets are particularly popular among Pakistani players from Lahore, Karachi, and Islamabad. Markets and odds update in real time during live matches.

Yes. All slot games available on 98pak — including titles from JILI, PG Soft, and Pragmatic Play — use certified random number generators (RNGs) that are independently audited. Game RTP (return to player) percentages are published by the respective game studios and typically range from 95% to 97% for popular titles. 98pak does not modify game outcomes in any way; results are determined entirely by the game provider's certified software.

Absolutely. The 98pak platform is designed mobile-first and works smoothly on all modern Android and iOS smartphones. Open 98pak.org in your mobile browser — no app download required for most games, including JILI slots, live casino, and cricket betting. The site is fully responsive and adapts to any screen size. For the best experience, 98pak recommends using Chrome on Android or Safari on iPhone with a stable 4G or Wi-Fi connection.

Andar Bahar on 98pak is a live-dealer card game beloved across Pakistan. A single card is dealt face-up as the "joker" card. Players bet on whether a matching card will appear on the Andar (inside/left) or Bahar (outside/right) side. Cards are dealt alternately until a match appears. 98pak hosts multiple live Andar Bahar tables with PKR-friendly bet ranges starting from as low as Rs 50 per round, with real dealers streaming in HD.

If a cricket match on 98pak is officially abandoned, cancelled, or reduced to fewer than the minimum overs required for a result (as defined per the specific market rules), all pre-match bets on the match winner market are typically voided and stakes returned to players' accounts. For in-play bets placed after play has started, 98pak follows the game provider's settlement rules, which are displayed within each betting market before you place your bet.

The 98pak welcome bonus is available to all newly registered players making their first deposit. The offer details — including the match percentage, maximum bonus amount in PKR, and minimum qualifying deposit — are displayed on the Bonus page at the time of your first deposit. To claim it, simply make a qualifying deposit and opt in via the bonus toggle in the cashier. The bonus is credited automatically once your deposit is confirmed.

A wagering requirement (also called a rollover) means you must wager the bonus amount a certain number of times before any winnings from it can be withdrawn. For example, if 98pak credits you a Rs 1,000 bonus with a 30x wagering requirement, you need to place bets totalling Rs 30,000 using that bonus before the resulting balance becomes withdrawable. The wagering progress tracker in your 98pak account shows exactly how much more wagering is needed.

No. Different game types contribute at different rates to 98pak wagering requirements. Slots typically contribute 100%, while table games like roulette and blackjack usually contribute 10%–20%. Live casino games may contribute at a lower rate or be excluded entirely from specific bonus wagering. Cricket betting bets placed at minimum odds may contribute fully. The exact contribution rates for each active bonus are listed in the bonus terms on the 98pak Bonus page.

No — bonus funds cannot be withdrawn directly. Only real-money winnings generated after meeting the full wagering requirement become eligible for withdrawal. 98pak automatically separates your real-money balance from your bonus balance in the account dashboard so you can always see exactly what is withdrawable. If you prefer not to be subject to wagering requirements, you can decline bonus offers at the cashier stage before depositing.

Yes. 98pak runs regular promotions for existing players, including reload bonuses on repeat deposits, free spins on new JILI slot releases, enhanced odds on PSL and international cricket matches, cashback offers on live casino losses, and seasonal tournament prizes. All current promotions are listed on the 98pak Bonus page. Players who have opted into marketing communications receive advance notifications via SMS and email when new offers go live.

The minimum age to register and use the 98pak platform is 18 years. This is an absolute requirement with no exceptions. 98pak enforces this through mobile number verification at registration and, where required, CNIC document checks. Any account found to belong to a person under 18 is permanently closed and deposits returned. Parents concerned about underage access should contact 98pak support immediately for assistance.

Log in to your 98pak account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly PKR deposit limits. Limits take effect immediately once saved. If you wish to increase a limit, a 7-day cooling-off period applies to prevent impulsive changes. Reducing a limit takes effect instantly. These tools are completely free and available to every 98pak account holder.

To self-exclude from 98pak, you can use the self-exclusion option in Account Settings under Responsible Gaming, contact 98pak live chat and ask an agent to apply the exclusion, or email [email protected] with the subject "Self-Exclusion Request" including your username and registered mobile number. Self-exclusion is processed within 24 hours. During exclusion, your account is frozen and all marketing stops. See the 98pak Responsible Gaming page for full details.

Yes. 98pak uses TLS encryption for all data in transit and AES-256 encryption for sensitive data stored at rest. Passwords are hashed using bcrypt. Payment data such as full card numbers or Easypaisa/JazzCash PINs is never stored by 98pak — only tokenised references are retained for reconciliation. 98pak does not sell or share personal data with third parties for marketing purposes. Full details are available in the 98pak Privacy Policy.